Frequently Asked Questions

Which parts do I complete, and which parts do my loved ones complete?

You record your wishes and complete the before-death tasks. Grant edit permission in advance to trusted people and ask them to accept the invitation. After your death, they follow your notes to complete the remaining after-death tasks.

Do we need to keep paying to read a plan?

No. Reading and read-only sharing are free for as long as Passage Plans remains online, including after the plan owner dies.

Can I subscribe to finish a loved one's plan after they die?

Yes. With accepted edit permission, you can use your own subscription to update tasks and notes. The plan owner's subscription does not need to stay active or be renewed. Paying does not grant access or change View Only permission to Edit.

What is Passage Plans?

Passage Plans is a comprehensive end-of-life planning application that helps you organize final arrangements, estate matters, and important documents for yourself and your loved ones.

Is my information secure?

Yes, we use industry-standard encryption and security measures to protect your sensitive information. Your data is stored securely and only accessible to you and those you choose to share it with.

Can I share my plan with family members?

Yes, you can share your passage plan with trusted family members or designated representatives. You control who has access and what level of permissions they have.

How do I get started?

Simply create an account, verify your email, and start building your passage plan. Our guided checklist will walk you through each step of the process.

Can I cancel my subscription anytime?

Yes. You can keep editing through the end of the paid billing period. After that, reading and read-only sharing remain free for as long as Passage Plans remains online. A loved one with edit permission can use their own subscription to update the shared plan.

Contact Support

For general questions, account issues, and technical support, reach out to our team. We typically respond within 24 business hours.